Approach Principles
Platform management means people & technology management.

11. Setup

Setup procedures should be documented, scripted, and then automated.

Understanding current / future needs
Mapping a next viable architecture
Deciding on Infrastructure
Install & Stress Test
Orchestration Automation
Continuous Integration & Delivery

12. Training

Training materials should available or referenced in a central place.

Discovery : Understand skill gaps
Curriculum Planning
Architecture Training
Implementation Training
Operations Training
Ongoing mentoring

13. Administration

All administrative operations should be documented, scripted, and then automated.

Service management
Service transition
Incident management
Data / Disaster Recovery Plan
Continuous monitoring
Continuous testing

14. Customization

All customization or special configuration should be documented, and part of an automated devops process.

Self Service process
Testing environments
Service transition
Service strategy
Continuous testing
Change management

15. Knowledge

All knowledge should be kept up to date as part of each sprint.

Platform Architecture
Platform Operations Runbook
Platform Implementation Guide
Issue resolution knowledge
Public / Internal knowledge sources
Continuous knowledge creation